Refund policy

ROVELLE Refund & Returns Policy

30-day returns

You can request a return within 30 days of receiving your order. Email rovelleshop@outlook.com with your order number or proof of purchase and the items you wish to return. We will provide return instructions and the correct return address. Please send your items back within 14 days of requesting your return and keep proof of postage.

Item condition

You may try items on as you would in a shop. Please return them clean, unwashed and without wear beyond what is necessary to check their fit and appearance, with original tags and packaging where possible. For change-of-mind requests made after the first 14 days, items must be unused and unwashed, with their original tags attached. This does not limit your rights for faulty or incorrectly described goods.

Return postage

Customers pay return postage for change-of-mind returns, including returns due to size or colour preference. If your item is faulty, damaged or incorrect, contact us first. We will arrange or cover reasonable return postage where required by law.

Refunds

Eligible refunds will be issued to your original payment method within 14 days of receiving your returned items or evidence that you sent them back, whichever is earlier. Your payment provider may need additional processing time.

When you cancel your entire order under your statutory cancellation rights, we also refund standard outbound delivery charges. Any additional charge for an upgraded delivery service is not refundable. For change-of-mind returns requested outside the statutory cancellation period, original delivery charges are not refundable unless required by law.

Where legally permitted, we may deduct a loss in value caused by handling beyond what is necessary to inspect an item. We will explain any deduction.

Faulty or incorrect items

Please contact us with your order details and a description of the problem. Photographs can help us resolve it. Your rights regarding faulty or incorrectly described goods may extend beyond our 30-day return window.

Your legal rights

This policy does not affect your statutory rights. UK customers normally have 14 days after delivery to cancel an online purchase and another 14 days to return it. Sale items retain the same statutory rights as full-price items. Mandatory consumer rights in your country remain unaffected.

For help, email rovelleshop@outlook.com.